Ubisoft customers have complained that the publisher's controversial DRM measures have frozen them out of two major games.
The firm's forum was littered with complaints from gamers who couldn't play legally purchased versions of Assassin's Creed 2 and Silent Hunter V over the weekend - as Ubi's DRM servers went down.
However, it appears those who had obtained a cracked, pirated version of at least one of the games were able to continue playing - causing huge frustration amongst legitimate customers.
Summing up the thoughts of many of his fellow forumites - who posted hundreds of complaints - Sting_09 wrote:
'Yep, only a couple of days into this new DRM, and already, PAYING CUSTOMERS ARE UNABLE TO USE THEIR SOFTWARE.
'I know that there is isn't a cracked version of AC2 right now, but there is for SH5 so please take note Ubi, your loyal customers are now unable to play your game whilst those who have obtained it for FREE are perfectly fine.
'I hope this is what you intended. Way to go!
Ubisoft community manager 'Ubi Vigil' eventually posted a reply:
'I don't have any clear information on what the issue is since I'm not in the office, but clearly the extended downtime and lengthy login issues are unacceptable, particularly as I've been told these servers are constantly monitored.
'I'll do what I can to get more information on what the issue is here first thing tomorrow and push for a resolution and assurance this won't happen in the future. I realise that's not ideal but there's only so much I can do on a weekend as I'm not directly involved with the server side of this system.'
More on this when we get it.