Responding to consumer complaints about its business practices that were lodged with the Better Business Bureau, Capcom has said it doesn't believe there's a distinction between content locked on a disc and DLC.
The fighting game maker came under fire when fans discovered 12 hidden Street Fighter X Tekken characters already on the disc, presumably to be unlocked as DLC at a later date.
Capcom took the opportunity to respond directly to fan complaints, saying:
"At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [censored] was so disappointed with the Street Fighter x Tekken game (''SFxT''), and would like to respond to his complaints."
"While Capcom is sorry that some of its fans are not happy about the chosen method of delivery for the DLC, we believe that this method will provide more flexible and efficient gameplay throughout the game's lifecycle."
"There is effectively no distinction between the DLC being ''locked'' behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism."
Some hackers have fiddled with the game's code, allowing them to access the content and play online using the unreleased characters.