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EA responds to Watchdog FIFA 13 report

Discusses invisible balls, paid for players going missing and game crashes

EA has released a lengthy statement in response to a FIFA 13 segment aired on BBC One consumer rights show Watchdog yesterday evening.

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The statement addressed reports of problems with the record breaking footy game, including occurrences of invisible footballs, paid for players disappearing in Ultimate Team mode, and reoccurring game crashes.

EA pointed out that the game "goes through a rigorous, year-long testing process that logs thousands upon thousands of hours of evaluation to ensure a high quality experience at launch and all season long".

Among other things, the publisher said in its response to Watchdog:

In summary, we have already delivered improvements to FIFA 13 to address issues in online connectivity, addressed key issues in game modes like Career Mode and FIFA Ultimate Team, and are actively addressing customer issues related to transactions in the game that have not been executed properly, such as missing coins or FIFA Ultimate Team items. Since we released a major update to the game on October 19, we've seen reported game crashes and other issues drop by more than half.

We have received reports from our fans of rare occurrences where the ball in the game does not appear. Our team continues to investigate these rare events and we will communicate directly with our fans once we have more information.

Our commitment is to not only address issues and necessary fixes to improve the FIFA experience as quickly and effectively as possible, but deliver new services and new content all season long. The process of improving the game experience for our fans is a constant one, and our team continues to work on additional improvements that we will implement and communicate in the coming days and weeks ahead. We know that we have significantly improved the FIFA experience for our fans in recent days, and we fully expect that to continue as we develop and implement additional improvements and fixes.

We understand that some fans may wonder why we can't fix all the known issues at once. That's a fair question and the answer isn't quite as simple. We are delivering improvements and fixes in such a way to ensure the millions of people playing FIFA 13 do not experience undue or overly lengthy network/server outages, that title updates and other improvements are done to a high quality, and that we're confident the changes will improve the FIFA 13 experience for everyone.

We look at all enquiries an individual basis and are investigating the two cases you have brought to our attention, and will be in contact with them directly. Once again, thank you for the opportunity to provide this above information, and we welcome Watchdog to come over to the studio in Vancouver to see all the processes and procedures in place to ensure we're delivering the best game possible for consumers. Please do not hesitate to contact us for any clarification.

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