Valve has removed zombie survival game The War Z from sale on Steam following customer uproar over alleged missing features.
In a statement to Polygon, Valve's Doug Lombardi said, "From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam."
He added, "We apologize for this and have temporarily removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here."
Developer Hammerpoint Interactive has refused to acknowledge allegations that it falsely advertised the product features of new the survival horror MMO.
Sergey Titov, executive producer of The War Z, said players "misread information about game features" in an apology statement, promising to provide "more clear information about game features that are present in the Foundation Release and what to expect in the coming weeks".
The War Z Steam store page promised multiple maps ranging in size from 100 to 400 square kilometres, but just a single 100 square km map was available at launch. It also advertised 100 players per server, but delivered just 50.
Other highlighted features including rentable private servers, levelable skills and friends lists were also missing from the launch build.